Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. In most locations, the minimum renting age is 21 years. The Car Rental Company must give its consent to repairs and replacements. All bookings include free cancellation up to 48 hours before the pick up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. - Wisecars damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. I reached out to Wisecars, who were really understanding of the issues I encountered. Please keep in mind that any changes that you make to your booking will probably change the rental price. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Wisecars is not liable for services or bookings not full-filled due to force majeure. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars Car Rental Deals | Skyscanner Wisecars does not own any physical locations or offices. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. How To Cancel Wisecars Car Rental Comparison - JustUseApp Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. 2023 Trustpilot, Inc. All rights reserved. The price is at end only a quarter of thee rate! Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Manage Bookings Online - Wisecars - Wisecars Dear Paul,Thank you for contacting us! Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. This is the second time we have booked with Wisecars and had amazing service. Wisecars car rentals - Bargain Travel Forum - Tripadvisor It might take your bank extra time to settle the amount. We will send you your rental voucher 48 hours before your pick-up time. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. 8 Feb 2023. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. ONWise users may obtain an online cancellation quote through our contract administration platform. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. There are too much additional insurances taxes etc. In that case, please contact your bank for additional details. The use of our website signifies your acceptance of these Terms of Service. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Read more from https://www.wisecars.com/en-us/reviews. Please note, it is your responsibility to provide all the above-mentioned documents. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Please note, it is your responsibility to provide all the above-mentioned documents. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. You can upgrade your car before you start your trip. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. There might be differences based on offers. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If your plans change in advance, you can bring your pick-up time forward by amending your booking. If not, you will need to purchase the cover at the car rental company counter. Great help received from the kind persons on whatsapp chat yesterday and today. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Special price and hope that it will be the same at location. They may be needed if you wish to make a claim. @ Vicpak. It is entirely up to the Car Rental Company whether they decide to do so or not. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Get our top coupon codes directly to your inbox. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Powered by, We use cookies to give you the best experience. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. When you rent a car, you will usually need excess coverage. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. I had questions about requirements of car insurance. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. The Car Rental Company must give its consent to repairs and replacements. ago Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. They may be needed if you wish to make a claim. It is highly recommended to call the police even for the smallest of damages. She was very kind and helpful! They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Please read carefully the terms of the Car Rental Agreement before signing it. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. The use of our website signifies your acceptance of these Terms of Service. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you do not agree with any part of them, you must not proceed with your booking. Wisecars does not take responsibility for partners response times. Wisecars does not take responsibility for partners response times. All rights reserved. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. However, you will not be entitled to a refund if: Please check if you provided the correct email address. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Lorem ipsum dolor sit amet, consectetur adipiscing elit. Your browser settings can be set to inform you before receiving a Cookie. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station.
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