9:11 AM To make this change click on Advanced Settings, Wireless. 01-10-2020 Still having trouble with this. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Connect the cable to the hubs power port, plug it into the wall and switch it on. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Bt smart hub as modem to connect to mesh system Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. BT broadband having issues? You're not alone as glitch - Express I also want to be able to repair and modify the frame. 30-09-2020 We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Slide the two parts of the hubs plug together until they click into place. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Smart Setup is BT's online set-up wizard. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. This means your Hub hasn't yet registered your device as completed. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . BT Business Hubs: Help and guides for your model. Using BT Business Hub or router. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. 9h23. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. What is the difference between WiFi 6E and WiFi 6? If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Although a free Sonos Boost sounds like a great thing. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Change the Hub Gateway IP address to 192.168.2.1 Links to user manuals and other documents for BT Hubs for broadband. - edited I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Using BT Smart Hub (HH6) with Asus RT-AC68U or any other third party If your BT broadband home network is playing up, you're not alone. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? 2023 BBC. on BT Smart Hub - Wikipedia Smart hub 2 Hidden SSID - BT Community - BT Broadband What is Smart Setup on the BT Hub? At the bottom is a setting for. Does anyone know if a Sonos Boost would resolve the issue? Smart Setup usually only needs to happen once on each new device you connect to your Hub. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . 03-10-2020 Assuming it will work on the business hub though as it's a visible option. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This will take to a status screen. It should appear as soon as you connect to the Hub and open a browser. BT will be rolling out an update to all devices later this month. Make sure you keep your hub on all the time. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. "We're sorry for any inconvenience caused," added the spokesman. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Trouble connecting? This would be a double NAT (two router) condition which isn't recommended. Time will tell if this is a permanent fix but its worked this evening. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. BT Business Hub or router | Using | Broadband & internet | BT Business BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Vodafone Broadband: Great prices but at what cost? Microfilters: Why do you need them? Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Cleverly, the security password is the same for both networks and can only be changed for both. Check that you're connected to your Hub's network. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. 01-10-2020 [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Connect the cable to the hub's power port, plug it into the wall and switch it on. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? It looks like the 'Bridging' button simply does not work. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. AP mode is preferred if you have a ISP modem/router that can't be bridged. This complaint isnt resolved for me. I have now switched the 5GHz option off,which immediately sorted the problem. Was quite easy to get the money credited to my account after that : ). Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? If it doesn't accept the admin password, click on Hint. You can't exit the first few steps. At the bottom is a setting for Bridging. So first step is to go to a PC or a mobile device that has a web browser that's usable. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of To turn the lights off go to Home, Hub light control. 11-05-2020 It should appear as soon as you connect to the Hub and open a browser. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. BT's done a great job on this router. BT added that an update for all users would be available by the end of May. Smart hub 2 Hidden SSID I have a new hub. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Look for the tab on the back of your hub. I may try the hardwired solution if things do not move fast. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. 11-05-2020 Ive had the cant find Sonosproblem for a couple of weeks. 11:58 AM. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Let's take a look at the legacy BT routers that are still capable of getting you online. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". No idea how 2.4GHz can be too slow for any video streaming. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. It means I have a redundantSonos Move which is incredibly frustrating. If you want to connect to SAGEMCOM - gspinnert.de A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Links to user manuals and other documents for BT Hubs for broadband. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. If you have changed it and now forgotten it, you can use the. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. 7h47. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). After raising a complaint with BT I had yet to hear anything from BT. Ive got a man from BT ringing me during the week so I will report back what happens. - edited The remaining functionality of the hub (routing, and wifi) is not used. The BT Home Hub 2.0 was a combined wireless router and phone. Baldrick1. What is the difference between WiFi 6E and WiFi 6? I have disabled the bt fon and bt wifi to reduce my home network clutter. 01-10-2020 Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. 30-09-2020 The BBC is not responsible for the content of external sites. Make sure that your computer is. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Using the BT Hub Manager Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Guide to 4G Assure. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. - edited Numerous complaints have appeared on the company's community forums over the last few months. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Well update this post with any further newsas and when we receive it. Fastest BT Smart Hub 2 Router Open Port Instructions better. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. I saw the post about the public/private. Forgot to mention the third solution is hard wire a speaker to create the Network. There are at least adozen other things that also result in the same situation. How can I turn it on and off? Most of the time my Mac would connect. Steps taken from a post on the BT Community. Navigate Advanced Settings > Log in > Broadband > Internet. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. This will open the Hub manager. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. BT Smart Hub settings - make your router faster and less annoying. Go to My Network. BT Smart Hub 2 Routers | All You Need to Know - Cable.co.uk 01-10-2020 This topic has been marked solved and closed to new posts due to inactivity. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Solved! Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. This is so you can learn about some of the most important features of your BT Broadband package. Read about our approach to external linking. Maybe this is a shoal of red herrings! Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Change the /internet part of the address to /routing. You'll find all your features and services in the "My Extras" section. The handler switched off 5ghz frequency remotely. BT Smart Hub 2 router 'disrupting' home networks - BBC News Thanks. So the question remaining is does it actually work on a residential Smarthub? 8:32 AM I have never tried using just the modem section with a different router. Therefore, it costs more money and were stuck in the contract till 2023! The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. all fixed. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Do I need a WiFi 6E router to use WiFi 6E products. If there is a hint then a custom password has been setup. Connect using the QR code BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? (the macaddress is the same as the wifi router apart from a few letters.) In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. It only fires up when you open a browser. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Thanks for the explanation. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. (the macaddress is the same as the wifi router apart from a few letters. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. This brings up a hidden page. It also has 4 Gigabit LAN ports. Solved: Switch to Router Mode - NETGEAR Communities Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. 8:37 AM. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. I have a new hub. All rights reserved. Can anyone shed any light on this? BT Smart Hub 2 (097683) | BT Shop Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Check the box next to Auto Firewall Open. 9:40 PM Remember your broadband can be activated any time up to midnight, so you may need to try again later. Simply connect a 3rd party router to any LAN port on the hub. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Can Nigeria's election result be overturned? Works fine. The router is now displaying hidden ssid. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. BT Smart Scan technology How are people to fault trace if they dont know all of the possible scenarios? It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Will give this suggestion a try. I did this on a Deco mesh. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. - edited How do I enable bridge mode on my BT Business Hub? 6:38 AM Bridge mode does appear to exist on the Smart Hub. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Just plug 3rd party router into the wall mounted Openreach fibre modem. - edited Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. This brings up a hidden page. Sorry, we're still checking this file's contents to make sure it's safe to download. Im glad you got a fix, but thats a completely different issue that results in the same symptom. I viewed pages 9100 through to 9150. ie. How do I use my Smart Hub as a modem only? This should explain it. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok.
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