Openreach - how long to fix a fault - Edugeek If you already have an ONT, its very quick to get connected. It's back to the future trying to get my BT broadband to work business and public sector, Media If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. The cookie is used to store the user consent for the cookies in the category "Performance". This has been a nice experience and I wish the best to Arran in finding work.. Was the First Engineer who the complaint was about actually a Qube Engineer? https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Jobs at Bt Openreach - Civil Poling Engineer . You can view these money saving ideas by clickingHERE. And once you've got some experience under your belt, there should be opportunities for overtime. You'll find up-to-date details of all charges and pricing information in BT Price List. Solved: Invisible hole diggers - BT Community - BT Broadband He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Anna Tims is away. The fault isnt due to fair wear and tear. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Openreach to hire 5,000 engineers to bolster broadband rollout | BT He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Try their website here. If this happens we'll text you, call you, or send you an email to arrange another appointment. Accept cookies to experience the full functionality of this page. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. My Background as a Phone Engineer in Southend. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. The fault is due to damage caused by someone at the customer's premises. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. This is simply not true. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. We also use third-party cookies that help us analyze and understand how you use this website. Need to change your appointment? Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. ", http://www.speedtest.net/my-result/3167201384. They come across many different situations that require considerable skill and the ability to think and act quickly. Amount of compensation. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). 22h52, Hi. . Well send you a text with your engineers name and mobile number. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. on @bt_uk. Announcements, Guides & Community Updates. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Clear a path to the main telephone socket, if you have one. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Well arrange a convenient appointment when both you and the engineer are available. If the engineer is already working on the fault, then you won't be able to change the appointment. The difference between the engineers was night and day. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. BT argued that you still received a partial service. Your contracted to 37.5 hours a week for work which your are field based. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. 1. Moving home . I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. He is very hard working and does things without needing to be asked. Find out more about the BT Business app and how to download it. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 26/04/2017. Response was given fairly soon after initial slection. This is how life was back then. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. However, you may visit "Cookie Settings" to provide a controlled consent. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The installation takes around three hours and the Openreach engineer will need access to your property. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Work experience gained by working for Openreach is truly respected in its particular field by other firms. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Russian minister laughed at for Ukraine war claims. They'll aim to do this within 5 working days of you placing your order. 30-03-2021 Include an address and phone number. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Account and billing. Noisy faults often dont show up on a line test result. But heres a quick guide to the different installation terms we use, and the average timescales. If you aren't available, someone over 18 will need to be around. Have you got the head for heights needed to train as an engineer at Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Contact BT | Call us or chat online | BT Help Very rarely. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Although I would guess your fault will probably be picked up on Monday morning. So, here's where it all started working as a Phone Engineer. business and public sector, For business and public Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Simon Donegani - CER / Field Insights - North England - Openreach The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. the home, For During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. 0 Ratings Ibz Openreach field engineer at BT Review | RateMyApprenticeship - Providing support for Service and Commercial inventory. "Where talent is a dwarf, self-esteem is a giant. The union was . It could be Sky's Openreach account number, for the details that ISPs have given them. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Openreach will then be in touch to arrange when they can complete the work at your premises. They will call you to confirm their arrival time and to find out about any access requirements. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Within 10 working days, Openreach will have completed their survey. Please only call if you have a letter from the government saying you are high-risk. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. If the work is not complex, they'll carry out all the external work required. You might not need a visit, just the right advice and help to identify the problem! Its not BT Openreach, its simply Openreach, a BT Group company.. Read about our approach to external linking. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. What's the least amount of exercise we can get away with? But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Answered View answer in the context of this discussion Report post This field is for validation purposes and should be left unchanged. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. We don't ask for any formal qualifications. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The application process - Apprentices - Early careers - BT Contact BT for help and support with your BT broadband, TV, home phone or mobile. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Again, no one turned up. It does not store any personal data. This website uses cookies to improve your experience while you navigate through the website. I'm wondering will there be engineers working on a saturday? This cookie is set by GDPR Cookie Consent plugin. 15h06. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. How to report a BT line fault or broadband fault. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Openreach aims to connect 20. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Just click on. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Contact BT. Then just follow our step-by-step guide to install your broadband yourself. . Do openreach/ BT engineers work 24/7 - thinkbroadband on 2. Contact from abroad. When you report a fault, we try and assess whether therell be a charge or not. Within 10 working days, Openreach will have completed their survey. We need our broadband but have been told that it could take days to fix. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Well send you a confirmation email with your appointment date and time slot. and. Work programme gives an insight into life as an Openreach engineer. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. These cookies track visitors across websites and collect information to provide customized ads. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. If you arent available, someone over 18 will need to be around. Delayed repair following loss of service. these comments are my own and in no way represent any company that i may or may not be linked too. @richthestag. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. 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