Please comply with any stated ticket limit for this event. Ticketek - Refundable Are there any age restrictions enforced on my event? etc. Privacy (data erasure request) Absolutely appealing customer service!!!!! Sell tickets directly from your Ticketek Account. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. (This can normally be obtained from the transport companys website). These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Please also read the General Conditions of Refund. I couldn't return to where I was, no progress, the booking system repeated itself, etc. If there is a financial failure of any Transport provider. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Share. NEVER NEVER again. This is not an insurance policy. I have now been trying for a refund for 6 months. Instead I was sent the PDF email after the show. Just fake a doctors note, cant imagine they review them too carefully. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! (This can normally be obtained from the transport companys website). Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Where you cannot provide evidence that the person affected is within the. Cannot add tickets to wallet. I reported the scam to my credit card provider! Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Forcing people to own smart phones is not giving people choice and freedom. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Confirmation of failure or disruption of the public transport. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Jay Chou tickets | GIANTS Stadium | Ticketek Australia We may consider other Emergency Circumstances at our discretion. They rapidly charged my credit card, then didn't provide the tickets. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Attend participate in, take part in, use, or be present at. It goes against our guidelines to offer incentives for reviews. Automatic Refunds They ended up rejecting my application for a refund and closing it down entirely. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Don't EVER buy for a friend, NIGHTMARE. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. If enough people do it they'll be investigated. A copy of the letter requiring Jury Service. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Everybody else looks like a paedo. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. A copy of the travel warning from the Government Agency. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Immediate household persons living together at the same permanent address. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Safe, Fast and Verified i spent 2 hours online and still didn't manage to secure tickets. There is no customer service centre you can call, just an automated voice call telling you to email. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions An email from the Booking agent confirming they are unable to replace/re-issue the tickets. means a requirement to move address imposed on. I can not believe in this day and age HOW BAD this company is. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. It's the result of a monopoly. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Safe, Fast and Verified How totally useless. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I paid the additional cost in checkout for refundable tickets. There is no phone number, only an email which does not get answered. How did this happen? A copy of the notice of failure or disruption of the public transport. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Secure Accounts Widget We/Us/Our We are the Booking agent with whom You made the Booking. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Where You are the business owner or registered Director, or a member of Your family is. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Please also read the General Conditions of Refund. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. How do I contact Ticketek? - Ticketek Australia The call centre shut the phone to the customer's face.. It's about $1500 and I have no idea what to do next. etc.WHERE IS THE ACCOUNTABILITY? Website doesn't work. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. means weather where a Government Agency has issued warnings not to travel which mean. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Scalping 18. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. 2023 Trustpilot, Inc. All rights reserved. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Breakdown A copy of the call out note froma nationalbreakdown recovery service. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Attend participate in, take part in, use, or be present at. Fuck that, what a joke of an optional extra. All Theatres and productions and sporting events should seek alternative partners. What the hell is that? A copy of a notice from the examination body, school, college, university confirming the change of date. The following words or phrases have the meaning shown below wherever they appear in bold in this document. What to do?? An incident number or report from the Police or relevant traffic authority. Abusive partner? I haven't received my order confirmation email. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I was certainly given the runaround by others who I had dealt with. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Why is your site permanently unavailable. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I have contacted your Customer Service team but have not received a response. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Check to see if they have an online lodge system. What is the Ticketek Marketplace Terms and Conditions for? Proof that the passport has been reported to and cancelled by your Government Agency. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Hopeless website. Ticketek Australia Reviews | Read Customer Service Reviews of premier IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The best person in the world. I would and do prefer not to use their services. Why is the price displayed on my ticket different to what I paid? Why is this company even allowed to operate?????? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. So thanks very much! If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Requesting a Refund. Poor service really. Many of us haven't booked on line since COVID started, The site is worse than I remember. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. They are the shittest service in Australia. means an unforeseen circumstance completely outside. We use dedicated people and clever technology to safeguard our platform. I replied and asked for a direct line or email address to speak to management/no reply since. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. They will do anything to hide from you. Maisie Peters: 7:00 7:45pm Can I purchase multiple orders in one transaction? My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
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