I grew up in Kent but in last 4 years I been in Manchester, u hired a car a few times to visit family back I Kent. Ive replayed on the form giving details but this was rejected. will help us to improve it. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. Why not give all motorists a fair chance of understanding what to do? This is the first and only time the vehicle has crossed. I checked where I was on that day & time : It was the Thames bridge at Dartford. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. I used the crossing once, got a penalty notice, paid by computer, got a receipt. Was this the first time you have forgotten to pay? ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. I didnt receive any notification as I have been staying in a bed and breakfast since leaving my last abode but thats irrelevant anyway asGuess what? I travelled from Brussels to Norwich. Enter the registration of your vehicle online, then you are given the option to pay for the number of crossings you have done. Vehicle hire company said we dont know where you work, or what roads you use. I look forward to your reply as soon as possible. For each crossing! They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . And now Im getting penalty straight away? -yes 37.50 please. Have you seen the section on this article covering a firm called Dartsave? Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. Sadly you could be one of the 300,000 drivers who forgot to pay their Dartford Crossing charge in one month alone racking up potential bills of around 21m? Surely there must be a limit as there would be for a speeding fine by the police. I would appreciate your help. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. My bank statement shows the money went out. If I had of course Id have paid. Maybe you forgot to pay or deliberately didnt pay the toll. Been using Dart Tag for years, no problems. Dont trust HMG Agencies? I am now being billed for 6 for the 2 crossings and have appealed. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. I had by accident misspelled the vehicle registration number (just realized when looking at the details of the payment receipt) and got a penalty notice in the post. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? If you get a Dart Charge PCN, I recommend checking its correct. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. Warning: Your session is about to expire due to inactivity. The 14-day rule should apply as long as it was the first time you havent paid in that actual car. This is never made clear. We went through the crossing on holiday last week. Lease co have forwarded 2 x penalty fines. But its separate from any Dartford Crossing-related matter. If it's your first time then appeal and they will probably let you off the fines. now i received the penalty Charges notice of 35. Receive 2 PCNs 3 days after paying. Hit the i button and choose remind me at a location4. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. They advised me on how to appeal and gave me everything I needed to make an airtight defence. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? If you dont pay by midnight the day after the crossing you will face a penalty. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. We are pushing to get better signage on the motorway, too. This is no longer the case. I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. I have appealed and await the response. Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. This led me to the conclusion, that I needed to pay a charge for using the crossing. MoneyNerd is not associated with MoneyHelper, we just think theyre great. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. Thanks first of all for your very helpful website! At least on the M6 toll road you are given the opportunity to see prices and if you dont agree, an access road off. Your email address will not be published. ARGHHH IT IS SO INFURIATING. Hopefully that is the end of that. This was the first time I have used the bridge with the new payment system. Note: Highways England apologises unreservedly for their error. Sadly, calling will not help achieve anything and will just use up your time. Apart from the quote from their nameless spokesman, has this been published by them anywhere? Please let us know. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. https://www.gov.uk/make-a-freedom-of-information-request. There is a good chance the PCN wont be sent as you have paid. I will look into it to confirm the situation. I thought there may be a temporary reason. This will depend on your circumstances and will be discussed at the earliest opportunity by the financial product provider. what happened to the 2.50? Decision: Theres no web address on the signage, so motorists are paying the wrong charge. Phone them on their number 0300 3000120 and pay the original fee. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? You can manually top up the account or set it to add funds automatically. This system is completely insane. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. I fully agree that the Dart Charge is not clearly marked, they should have signs to say it operates at 'any time' and there should be signs to indicate the cost. I wish you the best of luck and let us know how you get on with this. We thought great thats okay as we have already paid a few days ago. Feeling like hot potatoe here. NOT a happy bunny! Having a dart behind the commentary box, Ed Sheeran's touching tribute and his selfless act for Bill Lawry. Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. So it appears that you have to pay twice for the same crossing. Whats a PCN worth now? Trawled for ages thru the website but could find no info about the Tags. Like this, you get to confirm whether a payment was made or not. Job done Bill of rights act 1689, protects people from having to pay until convicted there is no due process. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. Went across the crossing at around 1pm on 28 June. So, what happens if you do not pay a penalty charge notice (PCN) inside the 28 day grace period? Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? Might be worth looking over bank statements again for the 5. Payment should be made by midnight on the day after your crossing. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. Im writing from Italy with the help of a friend translator Worth a look. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. I tried to pay via the website this evening 20.07.2015. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. . Local residents put up with enough and should not be put out further by the crossing. this is very first time please help me thanks. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. I have just received a late payment bill for 38.50 which it seems the hire company has paid from my credit card on my behalf. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. You will then be asked to pay the PCN. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. But the biggest problem is that I didnt see that I had to pay for this crossing !!! Go online click on one off trips etc. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. . Thank you. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. RL. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. We used to have customer who regularly cost us parking tickets, and they ran up a debt. can any one help me how to wave this charges. Do you think I would win an appeal? This is a return to the days of King John. What Happens if You Don't Pay a Private Parking Ticket Go Girl. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. :(, Tommy, The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. As per their letter the fine is cancelled. I think this is v unfair and I will put in a complaint. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. 2. You will need to do this by midnight the following day. What is a Payzone shop and where to find it? It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. ~1500. How can I deal with it, any suggestion? However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Motorists must pay a fee to use the tunnel, although exemptions exist. When paying on-line you have to confirm the terms and conditions. Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. I didnt send them any appeal as I was sure to pay the right charge
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