I will never ever buy anything from them again. Training: 11 weeks, Monday-Friday. 1,501 people have already reviewed JACQUEMUS. Avoid. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! It was it left to sit in the pouring rain. I am still waiting for the product and I have not received any email when they will send to me . Job Description. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! All previous emails sent to you from my private email prior to involving PayPal were ignored. Much better of you used dhl not ups. Very helpful customer service. The bag is okay but a bit dusty and dirty. was ok but the delivery with UPS was HORRIBLE. was ok but the delivery with UPS was HORRIBLE. I love that it was delivered to me super fast! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you note, stickers, and the dust bag were a welcome surprise! Date of experience: January 24, 2023. Wonderful experience, I love my product!!!! My order arrived in no time and im super happy! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Find out how we combat fake reviews. The material is great, the fit is great, so pretty. $100 coupon code. From the package to the product. We use dedicated people and clever technology to safeguard our platform. I was very disappointed with my purchase. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Beautiful design.Thank you so much for adding beauty in our lives and this world. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Received the order but the box looks like its thrown somewhere. It goes against our guidelines to offer incentives for reviews. I received mine within 2 days of ordering and I live in Canada! Entry level. I love my bag! All previous emails sent to you from my private email prior to involving PayPal were ignored. Got this a gift for my wife, she fell in love with it! Customer Care; Track an Order; Create a Return; FAQs . You are very welcome to get in touch for size and styling advice or with any further questions on your order. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. 2023 Trustpilot, Inc. All rights reserved. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. I cannot track my order and furthermore they delay it more than it should alwayss. The delivery was made very quickly and arrived in very good condition. It goes against our guidelines to offer incentives for reviews. Call now to get direct help from coinbase customer support executives. Incredible quality, lots of compliments. I ordered the Grand Bambino bag. Jacquemus The return process was perfect and easy! Here are 8 tips for writing great reviews. Got this a gift for my wife, she fell in love with it! Buy Jacquemus bags and get Free Shipping & Returns in USA. In addition, the fact of sending us a little booklet I find it super cool. 1-888-550-9675. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! In addition, the fact of sending us a little booklet I find it super cool. Anyone can write a Trustpilot review. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. We use dedicated people and clever technology to safeguard our platform. I ordered the wrong size and had to return the item. Got this a gift for my wife, she fell in love with it! Much better of you used dhl not ups. Available 24/7. Do you need help? Reddit and its partners use cookies and similar technologies to provide you with a better experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Two days later I received my tracking and got my packages. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . So thank you Jacquemus!!! Thank you very much.I especially loved the packaging- as always :). Coinbase customer support number is online now. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ;). After 60 days, we will attempt to assist with repairs and/or obtaining . The item was shipped very quickly to the Netherlands . When it was delivered I wasnt home. Press question mark to learn the rest of the keyboard shortcuts. Call now to get direct help from coinbase customer support executives. But except that, everything was very good. Quality is great! Thank you very much.I especially loved the packaging- as always :). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Pretty things in your Shop Jacquemus is great!!! They also gave me. Thank you very much.I especially loved the packaging- as always :). Thank you very much.I especially loved the packaging- as always :). They sent my address wrong to UPS, told me it was my fault! + Additional pay incentives as well as monthly . We also ensure all reviews are published without moderation. I love my bag! Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Verification can help ensure real people write reviews about real companies. It was left on my porch in the pouring rain for two days. The packaging, payment, etc. The return process was perfect and easy! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. The Purse is quite nice but it was shipped in a cotton bag in a Carton. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. We use dedicated people and clever technology to safeguard our platform. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. I loved the bag, it's great, and super fast delivery, thank you. Easy to arrange refunds etc. Bought it for my daughters 30th birthday. Really poor ordering from France to the UK. Call Us. Anyone can write a Trustpilot review. Sizing is great, the quality is superb and I will certainly reorder from the website. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. I cannot track my order and furthermore they delay it more than it should alwayss. Fast delivery, very nicely packed.Amazing product. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. Quality is great! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Received the order but the box looks like its thrown somewhere. 1,977 people have already reviewed JACQUEMUS. The delivery was made very quickly and arrived in very good condition. The quality of Le Grand Bambino bag is amazing. Companies can ask for reviews via automatic invitations. I loved the bag, it's great, and super fast delivery, thank you. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. I ordered the Grand Bambino bag. Fabulous Quality and Design! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. The refund was almost instant, but I originally placed via paypal. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Companies can ask for reviews via automatic invitations. When I enter on my account, in the status of my orders I can't see which of them have been returned. I am very happy with my purchase! Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Its just that they grew so fast and I think they were taken aback from all the success. Verification can help ensure real people write reviews about real companies. There wasnt add a box for the purse. I shouldnt have to call France. Companies can ask for reviews via automatic invitations. more. You can also place your order with our team on the phone. The delivery was made very quickly and arrived in very good condition. Outstanding Customer Service! It was it left to sit in the pouring rain. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments I think they assume people wont call and they will just keep your money. It goes against our guidelines to offer incentives for reviews. It was it left to sit in the pouring rain. 2023 Trustpilot A/S. Here are 8 tips for writing great reviews. Please enter the details of your request. 2023 Trustpilot A/S. Overnight shipping is available for $20. We use dedicated people and clever technology to safeguard our platform. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I cant even use it. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. I do not recommend ordering anything from their site, idk what happened but it is a mess. We also ensure all reviews are published without moderation. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . All previous emails sent to you from my private email prior to involving PayPal were ignored. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. We also ensure all reviews are published without moderation. This is unacceptable. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Mostly impressed on just how fast it was delivered! They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. English. Fabulous Quality and Design! I ended up ordering from FarFetch and the bag will arrive Tuesday. I love JACQUEMUS! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Ps, thanks for cute stickers which I get with my shipment. Lists Featuring This Company Shoes Companies Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Two weeks went by and I never even received a tracking email. The quality of Le Grand Bambino bag is amazing. 2023 Trustpilot, Inc. All rights reserved. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. The return process was perfect and easy! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. So thank you Jacquemus!!! Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Date of experience: 19 January 2023 MO I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Free shipping on full-price orders over $100 USD and other orders over $300 USD. . I love that it was delivered to me super fast! Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. 1. For more information, please see our 2023 Trustpilot, Inc. All rights reserved. For more information, please refer to our customer care page. Because of this I wouldnt order again.. It was left on my porch in the pouring rain for two days. Also, Simon is on holiday. So thank you Jacquemus!!! Even though the shipping was super fast, the cap i received unfortunately is not properly black. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Incredible quality, lots of compliments. I cannot track my order and furthermore they delay it more than it should alwayss. Thank you for the fast delivery. Location: Remote live chat job, work online anyw in the world (United States preferred). Please email us at customercare@mytheresa.com I love your collections every year. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. I'm just a little bit disappointed with the site of the company. Received the order but the box looks like its thrown somewhere. Press J to jump to the feed. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. I would have expected more for that money. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Overall it was great! In addition, the fact of sending us a little booklet I find it super cool. I love JACQUEMUS! Two weeks went by and I never even received a tracking email. Find out how we combat fake reviews. | Read 21-40 Reviews out of 698 The packaging, payment, etc. We also ensure all reviews are published without moderation. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Cookie Notice Full-time - Part-time - Temporary -Contract. What should i do. designers to increase customer base. Select a Default Payment Method. + Paid training & PTO. This is unacceptable. All rights reserved. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Date of experience: January 19, 2023 RM Everything was amazing. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. The bag is okay but a bit dusty and dirty. I love that it was delivered to me super fast! Awful brand terrible business. Will definitely order again! Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Product well represented in PDP (would be nice to get a closer shot of the material). Thank you! I ordered the Grand Bambino bag. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Kendall's Edit; . Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. I ordered the wrong size and had to return the item. Incredible quality, lots of compliments. It was left on my porch in the pouring rain for two days. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What we offer: + Competitive hourly rate of $16/hour. Users can call our helpline number to resolve their crypto related ptoblems quickly. All previous emails sent to you from my private email prior to involving PayPal were ignored. Love the quality & style of the hat & quick delivery! 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Ive ordered a top from the site last year and had 0 issues. The bag is okay but a bit dusty and dirty. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. This is unacceptable. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . I love your collections every year. Find out how we combat fake reviews. I received my parcel late and it then ruined a gift to someone. . I am very happy with my purchase! Privacy Policy I am still waiting for the product and I have not received any email when they will send to me . Manage Your Backup Payment Methods. They had 150 employees at the beginning of 2022 and now have more than 500. It wont even fit a card in there. Love the quality & style of the hat & quick delivery! I am very happy with my purchase! Position: Remote Customer Support. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. After ordering I received a confirmation email and the site states there would be delays. The quality of Le Grand Bambino bag is amazing. Also the shipping although very fast had a high price. A member of our support staff will respond as soon as possible. They have no phone to US because they are French based and . The pants were the perfect color, fit well and well made! This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Pretty things in your Shop Jacquemus is great!!! It was it left to sit in the pouring rain. From the package to the product. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. I am still waiting for the product and I have not received any email when they will send to me . My experience was amazing! I ordered the Grand Bambino bag. You dont have to buy many Designer things to know that luxury products are sent in box. Because of this I wouldnt order again.. It has a red undertone, it looks like its been discolored by the sun. To find out more, please visit our Privacy Policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Will definitely order again! and the service is great and shipping is fast! For questions, discussions, and news about handbags and the fabulous designers who make them. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! and the service is great and shipping is fast! FWRD Customer Service. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back.