Any that you do not require can be opted out through your online account. Regards, Sandra Melody Head of Customer Services Weve cut the cost of selected workspaces* for a limited time only. She replied to me by email that my case had been started. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. S. Where's gone them? If you refuse to pay their bogus invoices they will send you to collections. Setting up an automated payment is straight forward and can be done through the online portal. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Don't be fooled by that. Lets find the right workspace for you and your team. I have been renting an office space at Regus in Kings Hill for over 12m now. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. I asked a receptionist to help my issue to the Regus help desk. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Sandra promised me to escalate my procedure below, however, when could I get it safely? A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. The additional increase in your monthly fee is due to the annual indexation. After investigating we noticed that your online request was missing. www.myregus.com) and go to the End Agreement section. Location: Singapore Briana got my call. Manage your Regus account in one place and make bookings on the move. Avoid at all costs. As expected, I didn't get any reply yet from Regus. Were clear about this from day one. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Best, Lorraine Brule Global Customer Service at Regus. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Regus helps businesses find and create the right workplace for their people. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Please email me at Lorraine.brule@regus.com with your company name and details. 2023 Trustpilot, Inc. All rights reserved. Our coworking spaces are designed with collaboration in mind. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Find event and ticket information. This does not affect customers who have a permanent space as these are reserved specifically for them. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Dont lie to customers. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If you have a helpdesk contact, we would expect a 24hours reply. 6. I will be taking legal action if this is not returned within 28 days (31/03/2023). They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Get Regus reviews, rating, hours, phone number, directions and more. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We pay those as well. She apologized to me and promised me to rush to send me it by coming Wednesday. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Such companies should not exist. Please note: Change Management is 1-day training program (Friday). We have checked and cannot find any payment details set up in your account. It is IMPOSSIBLE to get them to stop charging. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This company bills you for services you do not use. Paid for parking online and have now received parking ticket from private company. The complaint has been investigated and resolved to the customer's satisfaction. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Your agreement end date is not until 10/31/2021. 25% off. Hi Hannah, Im sorry if you felt the need to escalate this. Please remember that the retainer is refundable at the end of your agreement. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Your satisfaction is very important. Best regards,Michelle Spire. Submit a complaint and get your issue resolved. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Because Regus prefers to hold that retainer as leverage over you. I cannot stress enough the lack of professionalism and poor service. We did not put a "2000 dollars bill in front of you". 5. At the end of your contract, they will automatically renew you without a signature and without consent. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Thank you, Lorraine Brule Global Customer Service at Regus. Here are 8 tips for writing great reviews. Please email me at Lorraine.brule@regus.com with your company name and details. It is IMPOSSIBLE to get them to stop charging. Stay away!! Talk to an expert. I am so frustrated. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. DO NOT give them your payment info, DO NOT sign with them. I sent an email to Briana and asked how my process going on? Verification can help ensure real people write reviews about real companies. Regus are not transparent with their pricing. Jan 01 - Aug 31 You will regret signing with Regus. When could I get my retainer back? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Signed up for a membership because I needed a private office for a few days. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Contact: +65 [protected] For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. The retainer fee doesn't guarantee a successful outcome. Share your photos and videos with others to prove the truth of your words. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Anyone can write a Trustpilot review. Our advisors are ready to help you find the right place for you. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. If it has been longer than 30 days, please get in touch so we can investigate further. Its an automated process. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Its an automated process. Where appropriate, well also take steps to prevent the situation from happening again. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Have a question or issue with your current products and services? They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I would like to help you further in this matter but haven't been able to identify your account. Helpful (1) Alice C. on 9/22/20 Companies can ask for reviews via automatic invitations. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. This review was chosen algorithmically as the most valued customer feedback. It took almost 2 months. 2023 Trustpilot A/S. 4. Well guide you through the process. After being in my new office they are increasing rent by 8.7%. BBB is here to help. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Customer Reviews are not used in the calculation of BBB Rating. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. She promised me that I could get it on October 19 because it took 48 hours. GO LITERALLY ANYWHERE ELSE. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I contacted them about how processed my case after paying the fee for a virtual office. You should receive your refund within 30 days after your end date. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Build an instant presence wherever you need to be, at prime business locations. Manage all of your workspace and business needs. However, we will ask you to go through some security steps as part of our fraud-prevention policy. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. this is absolutely gross and scam. A member of our team will get back to you as soon as we have the details. There is non existent customer service department. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Service 110 Value 107 Shipping 48 That exception is made on the understanding that an additional service retainer is payable. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! This does not affect customers who have a permanent space as these are reserved specifically for them. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Start checking the messages customers send you. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. This will ensure the agreement ends at the current final date and will not renew further. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I would recommend that anyone considering using this company to think again! Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. It is clean and smart and well organised. Please remember that the retainer is refundable at the end of your agreement. Such companies should not exist. She would do her best to escalate my process by letting them know this terrible status. They charge your card for amounts more than stipulated on invoices! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Contact the organizer to request a refund. Remember me Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. So now you can enjoy more, for less. Thanks again for your comments which help us improve. Its an automated process. same goes with debt collector from malaysia that emailed me abt 3 months ago. They are scammers, and incredibly dishonest. Available for as little as a day, or as long as you need. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! For clarity, you were also charged a retainer top up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. I cannot stress enough the lack of professionalism and poor service. Need to file a complaint? If it has been longer than 30 days, please get in touch so we can investigate further. Prices are subject to change and will vary depending on the specifically selected products and services. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE!