Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Yes, I have to wait a week for a tech to get to me. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Whats going on? Optimum WiFi hotspots are a network of over 1 million WiFi Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Latest outage, problems and issue reports in social media. Criterion Digital 2023. Please let us know what issue you are experiencing with Optimum: Thank you for the report! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. You can connect from any WiFi enabled device, like a laptop, cell Plus, Optimum makes installation free for customers when they order online. Frustrations? Get status information for devices & tips on troubleshooting. Invalid password, please complete all fields. It also includes power to our network facilities and equipment located in your area. Make sure to report and . Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. /EOFBd*e1?. Store Locator. You've been recognized in our annual awards If the above tips do not fix the problem you can try rebooting the modem. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. A tech has been out here every week. Please try again later. Facebook - Optimum Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. 1996-2023 American Electric Power. We know you depend on us for power and we take that responsibility very seriously. I understand the frustration with gift card issues. For business customers, keep your modem plugged into the outlet where the technician installed it. Please don't call "support numbers" posted below most probably it's a scam. Invalid password, please complete all fields. Plug the modem back in and wait until it has fully restarted. Ive been patient. It is common for some problems to be reported throughout the day. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York If you have any questions, send an email to info@broadbandnow.com. Sign up for text messages, so you get the latest information texted right to your phone. Ive been patient. @optimum Im feeling totally ripped off by @optimum. This can take a few minutes. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Whats going on? . Visit All trademarks and service marks are the property of their respective owners. Invalid Optimum ID, please complete all fields. Optimums mobile services are powered by T-Mobiles wireless network. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Hey @optimum internet been down all day since I woke up at 6am. Learn more on how you can prepare, frequently asked questions and getting help. ^David, Hi there. It is common for some problems to be reported throughout the day. Loading map, please wait. display your award(s), Copy the Embed code and drop it into your site's HTML. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! CDC: https://emergency.cdc.gov/. optimum.com/terms ^David. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Problems in the last 24 hours in Nolensville, Tennessee. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Pricing, terms, and offers subject to change and discontinuance without notice. Currently we are unable to access your location. Make sure to report and "downvote" such posts. It's been over 3 hours. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. to view the Optimum WiFi Terms of Use. Download the WiFi HotSpot Finder App. View our outage map . We can't get your messages right now. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. Make sure to report and "downvote" such posts. Optimum Outage Map, The Bronx, New York. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Mobile . Find out when service will be restored. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Assume all downed lines are energized and dangerous. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Our lines, which hang on power poles, require power supplies to be active. It's been over 3 hours. Wait 30 seconds Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? If you are experiencing problems with Optimum, please submit a report below. Optimum Business - Service Outage Check for outages Sign in to check your service status. Try visiting the following official links: We'd be happy to assist you with any promotional issues. All services not available in all areas. What is going on ? To report an outage: Text OUT to 544487 (LIGHTS). ^David. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Having problems? Run an antivirus scan to make sure the computer does not have a virus. All trademarks and service marks are the property of their respective owners. Goes up $40 on my bill thats why I am leaving. Log in to check your outage status or search our outage map. 4 steps to restore power See how we restore power in your area. Find out what is going on. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. All of the downloads are safe from the vendor's official website. Get Help; User Guides; Service Appointments; Optimum Service Plans; . to get started. . Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. 5 or 9-digit ZIP code. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. to Make sure to report and "downvote" such posts. Explore plans below Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Having problems? We strongly recommend that you upgrade to a more current browser. Customer service is a joke. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? When severe weather is on the way, whats the best way to stay in the know? If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Please look into it. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. During significant storms, we will share updates on our social media accounts. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. BroadbandNow Internet Service Provider Awards 2020. Please try again later. Make sure you haven't missed any payments on your account. Count to 5, then plug it back in. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ All of the downloads are safe from the vendor's official website. If you should lose power, these tips and resources can help you manage while our crews work to restore service. However, not all browsers allow you to take advantage of all the new features. @OptimumHelp I just received the worst customer service response after their scheduling error! @OptimumHelp no service for over an hour. Please help! Also don't post any of your personal information. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Also don't post any of your personal information. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Without power to your home, your Optimum service will not work. If Optimum is available in your area, youll have your choice of cable or fiber internet service. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. You must have JavaScript enabled to use this form. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. Note:Please only call 911 if you see a downed wire. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. If you have any tips or frustrations you wish to share, please leave a message in the comments section! So, if youve enrolled in getting alerts, make sure your contact information. At the moment, we haven't detected any problems at Optimum. Remember User ID helps you log in without having to memorize your ID or look it up every time. All services not available in all areas. If you have any tips or frustrations you wish to share, please leave a message in the comments section! phone, or tablet with your Optimum ID and password. Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. Do you want internet service for your home or business? download @OptimumHelp the internet has been down in bushwick for over 5 hours! Downed power lines can energize the ground and nearby objects. You must have JavaScript enabled to use this form. Optimum WiFi hotspot. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. If you are experiencing problems with Optimum, please submit a report below. Optimum by Altice is available at this address. CALL NOW Realtime status of outages and problems with service providers. If fiber is available in your area, you can get symmetrical internet speeds. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Get it fixed. Read on for details. Also don't post any of your personal information. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. @OptimumHelp internet outage in Bushwick (zip code 11206). @OptimumHelp Outage in Sylva, NC? Late or missed payments can cause an interruption of service. Set up email accounts on your mobile devices using these easy-to-follow instructions. Realtime status of outages and problems with service providers. You are currently using a browser and/or operating system we do not support. Any eta on restoring service? Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. Enter the phone number associated with the outage address. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) There may be a slight delay while the menu screen loads. Get it fixed. You can easily perform a manual reboot by unplugging your modem and plugging it back in. We shed light on answers to common outage. Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Find outage information for Xfinity Internet, TV, & phone services in your area. . Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Discussion. Report your outage online. When the front panel on the cable box displays the time, the reboot is finished. Check for reported outages Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. A tech has been out here every week. are also linked at the bottom of this page. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. The most recent Optimum outage reports came from the following cities: Log into your online account to view a status update on a reported outage. like a laptop, cell phone, or tablet with your Optimum ID and password. Weston and Lost Creek. I understand the frustration with gift card issues. Optimum by Altice is available at this address. Access is included at no additional cost to customers with Optimum Plug your equipment back into the power source. What is going on ? So unsatisfied. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. or call 8449102593 We will debit Also don't post any of your personal information. So unsatisfied. Frustrations? Check the settings on important communication channels. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Under Support, located in the upper right corner, click Service status. At the moment, we haven't detected any problems at . @OptimumHelp no service for over an hour. FlexAbility Now turn on your TV. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Forget having to sign in every time you want WiFi access at an Learn More. We may not know you are without power. Criterion Digital 2023. Want a real-time outage update? Try visiting the following official links: We'd be happy to assist you with any promotional issues. The density of these reports is depicted by the color scale as shown below. Internet. Make sure to report and "downvote" such posts. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Outage reports and issues in the past 15 days originated from: Tips? All trademarks and service marks are the property of their respective owners. charges, at the number provided above. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . Optimum by Altice offers service in 17 states. Live outage map. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Help. Useful comments include a description of the problem, city and postal code. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. @OptimumHelp no service in truckee ca for 2 days. All rights reserved. On the flip side of promotions are fees. It may take 3-5 minutes to reboot. Pricing, terms, and offers subject to . The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Staying connected during storms is critical. if it's plugged into a cable box, VCR, DVD player or gaming system. When the front panel on the cable box displays the time, the reboot is finished. Leave a message in the comments section! . There may be a slight delay while the menu screen loads. Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. We will debit @OptimumHelp maybe fix peoples ****? Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and to get started. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. Constant outages. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov hotspot. View the steps. 1 Court Square West, Long Island City, NY 11101 Check to see your plan options by entering your ZIP code at the top of this page. 07860. . Electrical power is needed to operate your . EnEnglish; EsEspaol; Check availability. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! When you opt in, we automatically fill in your ID from then on. Optimum's mobile services are powered by T-Mobile's wireless network. How do I find out if internet is down in my area? Optimum by Altice is the 4th largest cable provider in the United States. Optimum does not impose data caps on fiber or cable internet plans. 2023 CSC Holdings, LLC. Use of this site constitutes acceptance of the AEP Terms and Conditions. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. 3. See if Optimum is available for your home. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Report a different problem Report a tree, light or possible power theft. With Automatic sign-in, you register your Useful comments include a description of the problem, city and postal code. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Share them here. Congratulations Optimum by Altice! program. @OptimumHelp the internet has been down in bushwick for over 5 hours! This may take 3-5 minutes. Check your internet connection by opening a web browser window. @OptimumHelp I need help with an issue that hasnt been resolved since November. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. This user guide shows how to use the outage map by accessing it through the web on a desktop. In the last three months, how would you rate Optimum? Having problems? We always do our best to keep the lights on for the community, but sometimes outages occur. Internet access points that allow you to make high-speed Internet We need the GPS enabled on this device and your permission to use your location. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Optimum Internet Services Help. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Call to check pricing and availability in your area. Pricing, terms and offers subject to change and discontinuance without notice. Having problems? If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. connections on the go as easily as when you're connected at home. Their equipment doesnt work half the time. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Without power to your home, your Optimum service will not work. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Search for and install any recommended updates. Are you also affected? Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Optimum by Altice offers cable internet access. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". I also agree to the Terms and Conditions and Privacy Policy, which If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. We can't get your messages right now. Breadcrumb. @optimum Optimum sucks. Home / Outage Map; 866.200.7273. Its been a month. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Simply unplug your modem from the electrical outlet. Learn about outage & storm safety Reliable energy starts by putting safety first. or call (844) 910-2593 @OptimumHelp maybe fix peoples ****? Optimum offers both internet and mobile services. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Power Outage. If no outage is shown, trytroubleshootingthe issue. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure.